MCBet's Privacy Policy — Your data is protected

1. Introduction

MCBet is a trusted online gaming and casino platform in Bangladesh. We believe every player's personal data belongs to them. MCBet's Privacy Policy was built to honor that trust.

By using MCBet's website, app, or any of its services, you agree to this Privacy Policy. Please read it carefully before registering for the first time.

This MCBet Privacy Policy clearly outlines what information we collect, how we store it, what we use it for, and what rights you have over your data. MCBet never sells or transfers your personal information to any third party without your consent.

2. What Information We Collect

MCBet collects only the information needed to provide you with the best service — nothing unnecessary. Details are outlined below:

Personal Identification Information:

• Full name, date of birth, gender
• Mobile number and email address (if applicable)
• Residential address and district
• National ID number (for KYC verification)

Financial transaction information:

• Mobile Banking, Nagad, or Rocket number
• Deposit & Withdrawal History
• Transaction date, time, and amount

Gaming Activity Data:

• Game History & Betting Records
• Account login and logout times
• Bonuses and promotions used

Device & Technical Information:

• IP address and browser information
• Device type (mobile/desktop)
• Operating system and screen resolution
• Cookies & Session IDs

3. How Information Is Collected

MCBet collects information in various ways, all of which are transparent and lawful.

Directly from you:

• When filling out the registration form
• When you submit documents for KYC verification
• When you chat with the support team
• When participating in surveys or competitions

Automatically:

• Via cookies and tracking technologies while browsing the website
• Game activity and betting actions are automatically recorded on the server
• IP and device information are collected at login and logout

From Third Parties:

• Transaction confirmation details from payment gateways (Mobile Banking, Nagad, Rocket)
• Risk assessment data from fraud prevention services

4. How Information Is Used

MCBet uses your information only for specific, legitimate purposes. It is never used for unnecessary reasons.

• Account management: For registration, login, and account verification.
• Payment Processing: To securely process deposits and withdrawals.
• Ensuring Security: To prevent fraud, multiple accounts, and money laundering.
• Customer Support: To resolve your issues quickly.
• Personalized Experience: To show you bonuses and offers tailored to your preferences.
• Legal obligations: To meet regulatory requirements.
• Responsible Gaming: To identify problematic gaming patterns and take protective action.
• Service Improvement: Analytics to improve website performance and game quality.

5. Data Sharing Policy

MCBet never sells your personal information. However, data may be shared in the following limited circumstances:

Situations Where Limited Data Is Shared:

• Payment Partners: Only the information necessary to verify transactions with Mobile Banking, Nagad, or Rocket.
• Legal authorities: In response to a valid court order or lawful request from a government regulatory authority.
• Security Services: With specialist services for fraud prevention and anti-money laundering.
• Technology Partners: Cloud or hosting providers that operate the website, all bound by MCBet's Privacy Policy.

6. Data Security

MCBet uses industry-leading technology to keep your data secure. Under MCBet's Privacy Policy, there is no compromise on security.

• TLS/SSL Encryption: 256-bit SSL encryption is active across the website and app.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Data Masking: Sensitive data is masked when storing financial information.
• Regular Audits: Regular security audits are conducted by third parties.
• Access controls: Only authorized personnel can access specific data.
• Data Backup: Encrypted backups are stored on secure servers.

7. Cookie Policy

MCBet uses cookies to make your browsing experience smoother and more personalized. Cookies are small text files stored in your browser.

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may prevent some MCBet features from working correctly.

8. Data Retention

MCBet retains your data only for as long as necessary — no longer. Retention periods are defined by MCBet's Privacy Policy:

• Data for active accounts is retained for as long as the account remains active.
• Following account closure, records are typically retained for up to 5 years to meet legal obligations.
• Financial transaction records are retained in accordance with anti-money laundering laws.
• Cookie and session data is typically deleted at the end of a session or after a set expiry period.
• Once the retention period ends, your data is securely and permanently deleted.

9. Your Rights

Under MCBet's Privacy Policy, you have full control over your own data. Your rights are outlined below:

10. Minor Protection

MCBet strictly enforces an 18+ policy. The collection of data from minors is completely prohibited under MCBet's Privacy Policy.

• MCBet does not knowingly collect or store data from anyone under the age of 18.
• Age verification is mandatory at the time of registration.
• If any data belonging to a minor is found, it is immediately deleted and the account is closed.
• Parents can contact MCBet support to report any suspicious account activity.

11. Policy Changes

MCBet may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.

• For significant changes, advance notice will be sent to your registered mobile number or via app notification.
• Continued use of MCBet after any changes will be considered acceptance of the updated Privacy Policy.
• If you do not agree to the updated policy, you may request to close your account.

For any questions or feedback, please contact the MCBet support team: